Role: Centre of Excellence Controller
Location: Gatwick
Salary: Competitive
Hours: 5,5,4 12 hour shifts
The Centre of Excellence Controller will provide an improved customer experience by introducing a single point of contact for managing communications across the network, enhancing our AOG management and response, and strengthening the company’s strategic position within the aviation market by offering a premium MRO service.
Job Accountabilities
Operation
- Provide a bespoke solution to a customers AOG occurrence.
- Produce AOG recovery plans detailing the recovery timeline, estimated serviceability date/time and allocated resources.
- Managing AOG events globally, providing support to ensure safe and efficient and effective recovery to minimise impact for customers.
- Maintaining a dynamic feedback loop to ensure timely, regular and accurate communication to all internal and external key stakeholders.
- To assist the operations manager with the daily operation of the Centre of Excellence department and supporting the day to day operation.
- Have commercial awareness of the impact that decisions can have to the customer and to the business as a whole.
Compliance
- Ensuring standard operating procedures are complied with and maintained through an AOG recovery.
- Maintain awareness of company Health & Safety policy and to ensure that staff deployed under their control practice approved methods to minimise risk to personnel or equipment.
- Uphold the companies policy on the KYC and approved supplier.
Cost
- Recording of cost expenditure during the AOG recovery for invoicing to the customer.
- Raising purchase requisitions
Procurement, Logistics and Administration
- Assisting with planning and booking of flights and transport.
- Assisting with the procurement of standard parts, C&E and tooling
- Co-ordinate with internal business units and external suppliers, as deemed necessary, to support an AOG recovery.
Personal Attributes
- Good knowledge of Aircraft systems.
- Must have Aviation Experience
- Ability to work under pressure to react to operational requirements and time constraints.
- Flexibility and adaptability towards rapidly changing situations.
- Strong communication skills.
- Methodical approach towards planning and organising.